02 Oct Atlantis CRM
Customer Relationship Management (CRM) is a widely known approach and strategy to manage company interactions with customers and prospective sales.
This can be achieved by using technology to organize, automate and synchronize processes – mainly sales activities, but also marketing, customer service and technical support activities. C.R.M is a business strategy that focuses on mapping, attracting, bringing new customers, while maintaining the old ones; tempting ex customers to return and reducing the marketing and customer service costs are also one of CRM goals. Customer Relationship Management describes a business strategy at an enterprise level including departments of customer interface as well as other departments.
The Atlantis C.R.M. innovative user interface (multiple levels matrix type), allows the user to easily and quickly locate and process certain information.
The basic modules of Atlantis C.R.M. are the following:
- Customer data
- Prospective customer data
- Contact info and chart reviews
- Salesmen Detail data
- Detailed records of all actions
- Tasks and Duties Calendar
- Service requests